Privacy policy

Soho Shoes online store, powered by Shopify, respects your right to privacy and is committed to protecting your personal data.This Privacy Policy (hereinafter — the "Policy") explains in plain language what data we collect, why we collect it, how we protect it, and how you can manage your information.By using our website and making purchases, you agree to the terms of this Policy. In the event of any conflict between this Policy and Soho Shoes' Terms of Service, the provisions of this Policy shall take precedence in matters relating to the processing of personal data.

1. What Data We Collect

  • Personal data is any information that allows us to directly or indirectly identify you (anonymized and aggregated data is not considered personal data). 

Depending on how you interact with our store, we may process:

  • Contact details: first name, last name, phone number, email address, shipping address, and billing address.
  • Payment information: bank card or payment account details, transaction history, and payment confirmation status.
  • Account data: username, encrypted password, user preferences, and security questions.
  • Activity and purchase history: viewed products, items in your cart or wishlist, order history, returns, and exchanges.
  • Communication history: all correspondence when contacting our support team or responding to surveys.
  • Technical data: device type and model, browser, IP address, cookies, time zone, and unique session identifiers.
  • Usage data: information about how, when, and which pages of the website you visit.
2. How We Collect Your Data


We obtain information about you in the following ways:

  • Directly from you: when creating an account, placing an order, or contacting support.
  • Automatically: via cookies and similar web technologies as you navigate our website.
  • From third-party service providers: partners who help us process payments, handle logistics and delivery, and provide analytics services.
  • From third-party partners: authorization services (e.g., social networks) and advertising networks


3. How We Use Your Data


We use your personal data strictly for the following purposes:
  • Store operations: processing and delivering orders, accepting payments, handling returns and exchanges, maintaining your customer profile, and generating personalized recommendations.
  • Marketing and communications: sending newsletters, promotional notifications via email or SMS, and displaying targeted advertising. (You may withdraw your consent to marketing communications at any time.)
  • Security and fraud prevention: protecting your accounts and payments, detecting suspicious activity, and preventing unlawful actions.
  • Customer support: promptly resolving any issues related to your use of the store.
  • Legal compliance: fulfilling legal and tax obligations and protecting our legitimate rights.


4. Sharing Your Data with Third Parties


We do not sell your personal data. We share it with third parties only to the extent necessary for the operation of our services:
  • Shopify platform and service providers: hosting providers, payment gateways, courier and postal services, analytics, and support tools.
  • Marketing and advertising partners: targeted advertising services. (You may limit data sharing for advertising purposes in your browser or account settings.)
  • At your direction: for example, when using social media login options.
  • Affiliated entities: companies within the same group as Soho Shoes.
  • Legal and corporate requirements: in response to government requests, or in connection with a reorganization, merger, or sale of the business.
5. Data Processing by Shopify


Our online store is built on the Shopify Inc. platform. This means your data may be transferred to, stored on, and processed by Shopify's servers, including servers located outside your country of residence (including the United States and Canada).


You can learn more about how Shopify handles data in the Shopify Privacy Policy. To manage data processed directly by the platform, visit the Shopify Privacy Portal.


6. Your Rights and Data Management


Depending on the laws of your country of residence, you have the right to:
  • Request access to your stored personal data.
  • Request correction of inaccurate data or its complete deletion.
  • Receive a copy of your data in a structured format for transfer to another service.
  • Opt out of the use of your data for marketing, sale, or targeted advertising.
  • Withdraw consent to communications (an "Unsubscribe" link is included in every email we send).
Automatic opt-out: Our website recognizes and respects the Global Privacy Control (GPC) signal. If GPC is enabled in your browser, we will automatically treat this as an opt-out from sharing your data for advertising purposes.


Residents of the EU and UK also have the right to restrict or object to the processing of their data. To exercise your rights, please contact us using the details provided below. We do not discriminate against users who exercise their privacy rights.


7. Minors

Soho Shoes is not intended for use by minors. We do not knowingly collect data from children. If you are a parent or guardian and believe your child has provided us with their personal data without your consent, please contact us immediately — we will delete the information.

8. Security and Data Retention


We apply technical and organizational measures to protect your information. However, no method of data transmission over the internet is 100% secure. Please do not share sensitive information (passwords, full card details) through unsecured channels.

We retain your data for as long as your account is active, or as long as necessary to provide our services, resolve disputes, and comply with legal obligations.


9. International Data Transfers

Your data may be transferred to and processed in countries where data protection standards differ from those in your country. In such cases, we rely on approved transfer mechanisms, including Standard Contractual Clauses (SCCs) adopted by the European Commission.

10. Changes to This Privacy Policy


We reserve the right to update this Policy. The current version will always be available on this page with the date of the most recent update. Continued use of the website after any changes constitutes your acceptance of the revised Policy.

11. Contact & Complaints


If you have any questions, concerns, or wish to exercise your data rights, please contact the data controller:

Data Controller: Soho Shoes Privacy contact email: sohoshoes.shop.com@gmail.com


If you believe our actions violate applicable data protection legislation, you also have the right to lodge a complaint with the relevant data protection authority in your country.