RETURN AND EXCHANGE POLICY
We want every pair of Soho Shoes to delight you. If the shoes
do not fit, you can return or exchange them under the terms below.
RETURN PERIOD
You can return or exchange items within 14 (fourteen)
calendar days from the date of receipt of your order.
RETURN CONDITIONS
Items are accepted for return if:
• the shoes have not been used and show no signs of wear;
• the original condition, factory packaging, and all labels are preserved;
• the original box and accompanying documents are included
(receipt or order number).We recommend trying on shoes on a clean surface so as
not to damage the sole.
NON-RETURNABLE ITEMS
Items with signs of use, damage caused by the customer, as well as products made or purchased by individual order, are not eligible for return or exchange.
HOW TO PROCESS A RETURN
1. Email us at sohoshoes.shop.com@gmail.com, including your
order number and the reason for the return.
2. We will confirm the return and provide the shipping address.
3. Send the item back via your preferred delivery service.Return shipping costs for "incorrect size/color" returns are paid by the customer. If the item is defective or there was an error on our part, we will cover the return shipping.
REFUNDS
After receiving and inspecting the item, we will process your refund using the same payment method as the original order (to a Visa/Mastercard).
Credit processing takes up to 10 (ten) business days, depending on your issuing bank.
EXCHANGES
If you need a different size or model, we will help you find a replacement.
An exchange is processed as a return followed by a new order.
INTERNATIONAL ORDERS
The return policy remains the same for orders outside of Kazakhstan.
Customs duties are non-refundable upon return.
CONTACTS FOR RETURNS
117 Abay St., Taraz